Procedures & Policies
If you’re involved in an Accident, please prioritize – do you need to call 999? Do that first. 📞 Office 01253 272205 On the TruTac App either from Home select “Record Accident”, or from the TruChecks section select “Record a road traffic accident” and select Road Traffic Accident. Details Needed: Odometer reading Location (Road name) […]
The 24/7 breakdown number is 📞 0800 389 1708 Our breakdown cover is with the AA through our Insurer (QBE). If you call the number above and state the Policy Number, business name and registration plate of the vehicle, they’ll be able to assist you and up to 16 passengers. Policy Number: Y141777FLT0121A Business Name: […]
To hold a valid DQC Card to enable you to drive you must complete 35hours of training every 5 years. At Blackpool Minibuses we use Enterprise Training as our preferred instructor. Each course can be completed either of two ways: Full 7 hour day running from 08:00-16:00 (07:30 Registration, with 2 x 15minute breaks, and […]
The EU drivers hours rules are complex, and often confusing. This is a reminder of the basics, these rules should become second nature to you. Failure to follow the rules could result in fines for you, and potentially losing your license. The 4.5 hour rule? You cannot drive for longer than 4.5 hours without taking […]
Customers We allow usually eating and drinking on our vehicles, an exception to this is when travelling to sporting events, particularly football matches, when it is illegal to consume alcohol on a passenger vehicle. This policy enriches the customer experience, brings repeat bookings and ensures we are an attractive alternative to driving or taking a […]
As part of the EU-Driving Hours we are regulated and monitored by the DVSA to ensure we stay within the law, and maintain driver safety. Below is our policy regarding infringements (driving outside of the stated EU Driving regulations) Our internal disciplinary procedure is outlined below. If suitable, a documented discussion will take place first, […]
Drivers Card You must tell the DVLA immediately if your card is lost, stolen, damaged or not working properly. DVLA Telephone: 0300 790 6109 Monday to Friday, 8am to 7pm You must also apply for a replacement card within 7 days. (£19 for Replacement) After you’ve reported it You can only drive for up to 15 Days […]
DVSA have updated their policy so all drivers now need to enter any other work carried out between driving via the Tachograph Unit in a bus. Below sets out how to enter these “other work” jobs on the Tachograph What other work should I enter? Any other paid work from ourselves (8 Seater Jobs, Cleaning […]
We understand you may encounter issues on your Journey The PA deals with all issues regarding the Children We strongly advise Drivers not to get involved as the contract is between the parents and Blackpool Council Drivers should also complete an incident form, so if the council do contact us we can advise that we […]
If you are unable to attend work due to sickness, you must report your absence as soon as reasonably possible by phone to the office on 01253 272205. Texting in sick is not acceptable – you need to ensure you speak to someone so that it is actioned straight away. Sickness up to 7 days […]
All requests for time off must be completed via the App under holiday Request before anything is booked, it will then be Approved/Denied by the office depending on the business needs at that time. Please complete this for any request where you can’t work, Ie you need 9am-12pm off for appointments, you need 4pm-midnight off […]
Summary Your appearance to the customer is very important. As with the cleanliness of the vehicle, it’s their first impression of you, and of the business. Whilst on a job, you are the face of the company, therefore we have a uniform policy to be adhered to at all times. Please call into the office […]