All our buses come fitted with a Bluetooth sound system so customers can connect to play their own music, this is a USP of our business so please always offer it as an option before setting off. Below explains how the customer can connect their phone: Sony Bluetooth WX-900BT.pdf Older Style Buses Press “Source” above […]
This document outlines our procedures regarding the cleanliness of the fleet. As much as we would like to hire a cleaner to relieve most of the burden of cleaning, we are a 24/7 operation and do not have adequate facilities on site, so this is not practical or financially viable currently. With this in mind […]
ALL Vehicles should have the following: Chemicals Equipment Stationary Replacements are in the LockUp
We may be required to store Car Seats for customers, at times we can have up to 20+ Car Seats so it’s really important we follow the below procedure to ensure they are stored and allocated correctly so the seats are taken on the return journey: Upon returning to the Lock-Up label up each car […]
At the START of your shift, AND whenever you change vehicles during a shift, you now need to clock in via the drivers app (Zoho customer portal). IMPORTANT: This should be done AFTER you have collected your vehicle keys, and put your tachograph card in the unit. When you open the clock in form on […]
We offer a free bottle of water to all customers on an Inbound Airport Journey. Please take 1 bottle per customer as listed on the Journey Leg, any unused bottles to be returned to the Lock Up. At your discretion bottles can be used on other journeys, i.e. return journey of a Hen Do where […]
WhatsApp for iPhone WhatsApp for Andriod WhatsApp is our recommended communication App between yourself and your customers, some customers may have a foreign number or be abroad when you message, and your network provider may charge a premium rate for these texts, which we can’t reimburse. As part of our excellent customer service, we ask […]
Drop off and Pick Up from the same location Express Drop off and Pick up Driver Wait / Break Long Stay Car Park [2hrs Free Parking – £7 for 3hrs]
Start of Shift Arrive at Yard for Clock-In Time Get Bus Key from Lock-Up Drivers Card inserted into Tachograph Unit Manual Entries entered if applicable Complete Clock-In Checklist Trailer attached if required Complete TruTac Daily Checklist Check Chemicals/Equipment Seat Numbers match all jobs if not returning Car Seats collected if required Water collected if required […]
All Cash taken from customers must be deposited in the safe as soon as you return to the Lock-Up. Envelopes are available from either in the Bus glove boxes or in the Lock-Up. Please ensure you write the following details on the envelope for reconciliation: Booking Reference Number Customer Name Amount in the Envelope Drivers […]
Drop off and Pick Up Use the specific Van / Minibus Drop off / Pick Up area in light blue. Entrance is just before the express car park to the left Duration Minibus/Van Up to 15 mins £6.00 Up to 30 mins £11.00
Luggage poses one of the biggest challenges to our business operations. It is very difficult to get an exact idea of how much luggage groups are bringing in advance, and with the limited luggage space available in our vehicles we must plan accordingly. When loading luggage onto a vehicle it’s important to ensure correct lifting […]
All buses should have the same Pre-sets stored as listed below: Pre-Set Number Radio Station Name Radio Station Frequency 1 Rock FM 97.4 2 Greatest Hits 96.5 3 BBC Radio 2 89.3 4 Capital 106.5 5 Heart 105.4 6 Smooth 100.4 Please dont adjust them so all drivers know the settings incase a customer asks […]
Google Maps for iPhone Google Maps for Android Please use Google Maps when planning your routes, this is what we use when quoting for jobs so please ensure your process is the same. It’s important to check the route before-hand for any road closures or delays which may alter your route or timings to ensure […]
Our buses use a range of Tachograph Units; however, their operation is quite similar. Full User Guides at are the bottom of this page Start of Day Please ensure your card is entered into Slot 1 unless multi-manning with the chip facing upwards and closest to the Tachograph unit Wait for the Tachograph Unit to […]
eroute Download for Apple IOS Download for Andriod Locations where you can use the UK Fuels (Green) and Esso (Grey) Cards You can select Diesel only, and near your location or along your Route with start/finish locations We dont use Velos cards to pay for Fuel – only the Esso / UK Fuels, and please […]